Senior Delivery Manager

About the role
As Senior Delivery Manager, you will lead Oivan’s Thailand delivery operations and our Bangkok delivery center of approximately 20–30 developers. You will ensure our teams deliver high-quality work to international customers in a cost-efficient way, with work allocated effectively across projects.

Key responsibilities
 • Lead by example in the customer SDLC process, including evaluation of BRDs and FRDs
 • Own job estimation, from detailed task estimates to international work package estimations
 • Build and maintain a cost-efficient delivery structure and allocate resources to projects accordingly
 • Drive AI adoption across estimation, delivery, documentation, reporting and QA testing
 • Lead, develop and motivate the Thai delivery team
 • Report on delivery performance and KPIs to management

• Drive team utilization, billability and profitability by aligning available resources with project demand and business priorities.
• Manage customer relationships and delivery escalations, ensuring customer satisfaction and predictable delivery outcomes.

Tech
Key KPIs
 • Team fill rate and utilisation
 • Accuracy of future estimations
 • Team profitability
 • Customer satisfaction

What we are looking for
 • Proven experience in software delivery management, ideally in an international setting
 • Strong English communication skills, both written and spoken
 • A process-oriented mindset with a solid understanding of SDLC practices
 • Understanding of how to lead and get the best out of a Thai team
 • A strong commercial focus and the ability to manage against KPIs
 • Interest in using AI to improve delivery efficiency and quality
 • Willingness to travel approx. 10% of the time