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Account Delivery Operations Specialist

Riyadh, KSA
Full-time
Permanent employee

What We Need

Position Summary

We are looking for a reliable, proactive, and organized Account Delivery Operations Specialist to support the daily operations of a large strategic account. This role will support account operations, delivery follow-up, customer-related topics, reporting, presentations, meeting coordination, documentation, finance follow-up, and routine operational activities.
The ideal candidate should be able to take ownership of assigned tasks, follow up independently, and help close operational and administrative gaps without requiring continuous reminders. This role requires strong coordination skills, good communication in Arabic and English, and a basic understanding of software delivery and technical project environments.
The role will work closely with the Account Manager, project teams, delivery managers, technical teams, finance teams, vendors, and client stakeholders to ensure that actions, reports, documents, meetings, and follow-ups are completed accurately and on time.

What You'll Do

Key Responsibilities
  • Support day-to-day account operations and delivery coordination activities across multiple teams and workstreams.
  • Follow up on project actions, blockers, deadlines, approvals, submissions, and pending items.
  • Coordinate with delivery teams, project managers, technical teams, finance teams, vendors, and client stakeholders.
  • Prepare regular status reports, trackers, dashboards, progress updates, and account-level summaries.
  • Support the preparation of presentations for internal meetings, client meetings, executive reviews, and governance sessions.
  • Prepare meeting agendas, minutes of meetings, action logs, decision logs, and follow-up trackers.
  • Track delivery progress, team updates, risks, issues, dependencies, and open actions.
  • Support customer-related follow-ups and help ensure client requests are tracked and addressed.
  • Maintain organized records, files, reports, trackers, and supporting documentation.
  • Coordinate and follow up on invoices, purchase orders, approvals, and finance-related documents.
  • Ensure finance and administrative documents are completed, submitted, and followed up properly.
  • Support the team in identifying, fixing, and closing administrative and operational gaps.
  • Maintain clear visibility on daily priorities, pending items, and required actions.
  • Support basic delivery governance activities, including weekly status updates and action tracking.
  • Work full-time onsite at the client office in Riyadh.

What You Have

Required Skills and Competencies
  • Strong follow-up, coordination, and ownership skills.
  • Ability to work independently with minimal supervision.
  • Strong organizational skills and attention to detail.
  • Good communication skills in Arabic and English.
  • Ability to coordinate with internal teams, clients, vendors, and finance stakeholders.
  • Good understanding of project-based delivery environments.
  • Basic understanding of software development, technical projects, releases, incidents, change requests, and delivery lifecycle.
  • Strong skills in Microsoft Excel, PowerPoint, and Word.
  • Ability to prepare clear reports, trackers, calculations, documentation, and presentations.
  • Ability to summarize information clearly for management and customer meetings.
  • Basic to good knowledge of Power BI is preferred.
  • Experience with Jira, Confluence, SharePoint, or similar tools is preferred.
  • Ability to manage multiple tasks and work under deadlines.
  • Positive attitude, responsiveness, and willingness to support the team.
  • Proactive approach to closing pending items without waiting for repeated instructions.
Qualifications
Education
  • Bachelor’s degree in business administration, Finance, Project Management, Information Systems, Computer Science, or a related field is preferred.
  • Relevant experience may be considered in place of a specific educational background.
Experience
  • Minimum 2+ years of experience in project coordination, delivery coordination, account coordination, administration, reporting, finance coordination, or a similar role.
  • Experience working in software delivery, IT services, digital platforms, or project-based environments is preferred.
  • Experience with invoices, project documentation, trackers, reports, presentations, and stakeholder follow-up is preferred.
Experience supporting client-facing teams or large accounts is a strong plus

Technical and Tool Skills
  • Microsoft Excel: required.
  • Microsoft PowerPoint: required.
  • Microsoft Word: required.
  • Power BI: preferred.
  • Jira or similar project tracking tools: preferred.
  • Confluence or SharePoint: preferred.
  • Reporting and dashboard preparation: preferred.
  • Invoice and document tracking: required.
  • Finance and administrative coordination: preferred.
Work Arrangement
  • Full-time position.
  • Full-time onsite presence is required at the client office in Riyadh.
  • Remote or hybrid work is not applicable.
  • The candidate must be comfortable working daily from the customer office.
Preferred Candidate Profile
The ideal candidate is someone who:
  • Takes ownership of tasks and follows up until completion.
  • Can work independently with minimal supervision.
  • Initiates action when something is pending, blocked, unclear, or delayed.
  • Is comfortable working with project teams, account teams, finance teams, vendors, and client stakeholders.
  • Can prepare clear reports, trackers, meeting notes, and presentations.
  • Has enough technical understanding to follow software delivery discussions and summarize updates clearly.
  • Is consistent, organized, dependable, and detail-oriented.
  • Is willing to support the team in closing operational and administrative gaps.
  • Can handle daily pressure in a large account environment.
  • Is comfortable working onsite at the client office every day.

Reporting To
Account Manager / Delivery Manager / Head of Account Delivery Operations
Scope.

Responsible for supporting account-level operations, delivery coordination, administrative governance, reporting, documentation, finance follow-up, meeting coordination, and daily operational follow-ups across a large strategic client account.